[Analysys Mason]: Oracle and Amdocs Lead the $3.6B Customer Care Market
Posted by Unknown in amdocs, Analysys Mason, Customer Care, Huawei, Oracle on Sunday, July 20, 2014
A new report by Mark H. Mortensen [pictured], Practice Head, BSS, and Atul Arora, Research Analyst, Analysys Mason finds that "The customer care market generated USD3.58 billion in revenue in 2013, an increase of 9.1% from 2012. The market was driven by communications service providers (CSPs) increasingly offering packaged service bundles, consumer demand for self-service and control over their
This entry was posted on Sunday, July 20, 2014 at 12:30 AM and is filed under amdocs, Analysys Mason, Customer Care, Huawei, Oracle. You can follow any responses to this entry through the RSS 2.0. You can leave a response.
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