Showing posts with label Customer Care. Show all posts
Sandvine Enables CSPs to Interact Directly w/Subscribers; How does it Work?
Posted by Unknown in Customer Care, Sandvine on Thursday, October 2, 2014
Sandvine announced the "latest version of Sandvine OutReach, a subscriber communications and interaction product. Communications service providers (CSPs) have long sought ways to communicate directly with subscribers without negatively impacting their online experience.
Sandvine OutReach provides operators with a powerful set of subscriber-friendly, device-agnostic tools to interact with
[Analysys Mason]: Oracle and Amdocs Lead the $3.6B Customer Care Market
Posted by Unknown in amdocs, Analysys Mason, Customer Care, Huawei, Oracle on Sunday, July 20, 2014
A new report by Mark H. Mortensen [pictured], Practice Head, BSS, and Atul Arora, Research Analyst, Analysys Mason finds that "The customer care market generated USD3.58 billion in revenue in 2013, an increase of 9.1% from 2012. The market was driven by communications service providers (CSPs) increasingly offering packaged service bundles, consumer demand for self-service and control over their
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